Shipping policy
Shipping Policy
Last updated: July 27, 2026
1. Order Processing
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
2. Shipping Destinations
We currently ship within Cambodia and select international destinations. If your country is not available at checkout, please contact us.
3. Estimated Delivery Times
- Cambodia: 3–7 business days
- Southeast Asia: 7–14 business days
- United States & Canada: 10–21 business days
- Other international destinations: 14–30 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, or high-demand periods.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight. Free shipping promotions, when available, will be applied automatically.
5. Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
6. Customs & Duties
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the customer's responsibility and are not included in our prices or shipping fees.
7. Lost or Damaged Shipments
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at [your email] with your order number and photos (if applicable). We'll work with the carrier to resolve the issue.
8. Incorrect Address
Please ensure your shipping address is correct at checkout. TrendTrove is not responsible for orders delivered to an incorrect address provided by the customer.
9. Contact
For shipping inquiries, reach us at [your email].
Quick things to customize:
- Replace
[your email]with your contact address - Adjust delivery timeframes based on your actual dropshipping suppliers (Syncee/DropCommerce lead times)
- Update Section 2 as you expand to new markets like the US and Canada